Do you have questions about The Sparkle Bus?? You're in luck. We have answers! From shipping questions to Swarovski crystal application, we have you covered.
Don't see what you're looking for? Send us an email at firstname.lastname@example.org - we would love to chat! Bonus points for pictures of cute dogs.
Why are you called The Sparkle Bus?
The Sparkle Bus is a mobile rhinestoning business! In addition to offering online ordering options, we also travel to local clients. Instead of trying to fit a sparkle run into your busy schedule we come to you when it’s most convenient for you!
To learn about The Sparkle Bus owners, click here.
Is there a cost for travel?
We do charge $0.54/mile. However, we waive the travel fee with an order of $150 or more.
How far do you travel?
We will travel up to a 50 mile radius of the Twin-Cities. Feel free to send us an email if you are outside of this radius! A travel fee will be applied to locations outside of this radius. We can also help plan your order over the phone.
Do you sell genuine Swarovski crystals?
Yes! We get order our crystals directly from Swarovski.
What color crystals do you offer?
We offer every color crystal and size made by Swarovski! Check out our store to see our inventory. If you don’t see what you’re looking for, send us an email at email@example.com. We can most likely order it for you!
Can you provide samples?
We do offer a sample cards to help plan your order!
What color/size crystals should I order?
This completely depends on your project! Feel free to send us an email at firstname.lastname@example.org or call us at 763-923-1734 for assistance. Pictures of your project are very helpful!
Check out Swarovski crystal size and color charts here.
How many crystals should I order for my project?
That's a very good question! Click here to use our Sparkle Estimator to estimate how many crystals you need for your project.
How to I apply Swarovski crystals?
Our favorite way to apply no hotfix flat back Swarovski crystals is by using E6000 glue. You can use a syringe or toothpick to apply the glue. Check out this video for instructions.
Flat Back Hotfix crystals can be applied to a variety of materials using heat to produce a durable and long-lasting crystal effect.
Do you offer wholesale pricing?
Yes! We offer wholesale pricing to dance teams, studios, theaters or other large groups. Please send us an email at email@example.com for wholesale pricing info!
Do you offer a price match guarantee?
Yes! Please provide an invoice and we will match the quoted price.
What are your hours of operation?
Customer service is available via phone and email M-F 8:00 am - 5:00 pm CST excluding holidays.
If you are a local business and would like to set up an appointment please send us an email at firstname.lastname@example.org to schedule your appointment. Please include:
We will get back to you within 48 hours with appointment times!
What are Sparkle Scholarships?
Sparkle Scholarships are our way of spreading unicorns and magic. We donate 5% of our profits to help underprivileged dancers realize their dreams of dancing at a studio. To learn more about Sparkle Scholarships, click here.
If you would like to nominate a dancer, please send us an email at email@example.com.
What are the differences between no hotfix and hotfix flat backs Swarovski crystals?
Flat Back No Hotfix: Flat Backs No Hotfix are loose crystals backed with foiling for extra shine! Flat Backs are easy to apply to a variety materials including fabric, glass, and plastic using standard one- or two- component glues. These babies come in many different sizes, colors and cuts.
Flat Back Hotfix: Flat Backs Hotfix are loose crystal with a flat reverse side that has been pre-coated with a heat-sensitive glue. These crystals can be applied to a variety of materials using heat to produce a durable and long-lasting crystal effect. Flat Backs Hotfix are available in many different colors, shapes, and cuts
Do you offer design advice?
Yes! We have tons of experience designing costume embellishments. We can help you plan out your project and which crystals to order. Please send us an email at firstname.lastname@example.org to set up a consultation.
What are Winestone Parties?
When you think of Winestone Parties, think wine and canvas parties...but with rhinestoning (We know, it sounds pretty fantastic)! We bring the supplies, the wine, and the fun! You just bring your friends.
Not sure what to plan for your bestie's bachelorette party? We have the answer - Winstone Parties! Everyone will leave with a pretty keepsake and you'll forever be the best maid of honor ever.
Get Winestone Party details here.
How long will it take for my order to ship?
Most orders will ship within two days or your order being processed. If an item is backordered expect a 2-10 day delay as your order will be shipping from Austria.
Do you accept returns?
Yes! We offer hassle free returns on any Swarovski crystals. We understand that choosing colors online can be difficult. If you need to make a return or exchange colors, please send a request to email@example.com. Returns must come in the original packaging with all crystals accounted for.
If you are unsure of what color crystal to order please send us an email at firstname.lastname@example.org before placing your order. Many times we can help you figure out the right color before ordering!
We are very sorry, but we cannot accept returns on custom orders.
Do you offer international shipping?
We’re sorry, but at this moment we do not offer international shipping.